These are the terms and conditions on which our restaurant supply products to you, whether in-store or by phone, via our websites ( and via our mobile, tablet or other applications (omgdelites).

Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.

By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you may not place an order.

If you have any questions relating to these terms and conditions please contact OMGDelites using our Contact Form before you place an order.

Your use of our sites, and any orders you place, is governed by our Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you



Our Sites are operated by OMG Delites (“we“, “our” or “us“). We are registered in England under company number 10350318 at 187a Dickenson Rd, Manchester M13 0YN. You can contact us using our contact form. Our VAT number is 267 4852 65.

Google LLC is not a sponsor of, nor is it responsible for, any promotional offers within our play store application.



Subject to minimum delivery spends, we offer a delivery service to certain prescribed areas of Manchester City to ensure that our products are at their best when they reach your door. If you live outside a prescribed delivery area, you will not be able to have our products delivered to your door although you may collect any products you order from us.

We do not accept orders from individuals to a country in which we cannot deliver.



You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.

If you place an order via our site, you will be presented with confirmation on your screen that your order has been received and accepted by us. Your contract us is only formed when you have been presented with this confirmation.

You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. Please also ensure that, where you have placed an order for collection, you reach the store in time.

If you place an order in a store, your contract will be formed when you receive your receipt of purchase.



All products are subject to availability. In most cases, we will offer an alternative for any out-of-stock item.

Some ingredients are produced in factories that handle nuts and some of our products may contain nuts. For full ingredient lists, nutritional and allergen information please contact the staff.

Stores are busy working environments and there is a risk of cross-contamination between toppings. If you have an allergy we kindly ask that you do not order online. Instead, please telephone and inform your order-taker directly in full of your allergies.

Great care is taken in the preparation of all our products, however, olives may contain stones.

Some products may have been previously frozen.



We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this.

Delivery charges may apply, please ask in store for details.



You have the right to cancel an order by telephoning us asap up until either:

  1. in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or
  2. in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.

If you wish to cancel an order after food has been used to start preparing it, you may, at the our sole discretion, be charged the full price of the order and no refund will be due to you.



Prices are as quoted on our menus, sites and in store and may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT.



Applicable laws require that some of the information or communications we send to you should be in writing. When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Sites. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

If you wish to contact us or a Franchisee at any time, you should contact us using our Contact form or contact the store directly.



We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a “Force Majeure Event“).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond both our reasonable control and the reasonable control of us and includes in particular (without limitation) the following:

  1. strikes, lock-outs or other industrial action;
  2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  3. fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
  4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  5. impossibility of the use of public or private telecommunications networks;
  6. the acts, decrees, legislation, regulations or restrictions of any government; or
  7. non-performance by suppliers or subcontractors


If we to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we or our Franchisees have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.



Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.



We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.



These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.



We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.



No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.



Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.



The Food Hygiene Rating displayed against us is retrieved from Food Standards Agency live data via the Food Hygiene Rating API. Find out more here.